Terms & Conditions of service
Here you will fins all the information you need
when working with Bryony for saddle fitting
Consultation Terms
This ensures clear understanding of expectations from a saddle fitting consultation.
General
The horse be caught prior to the session and be contained in a space he is relaxed in and acclimatised to.
Please have your horse and tack ready to ride.
If you have a variety of thickness of saddle pad, and any half pads and shims, have these available as they may assist with the fitting.
If you have a variety of girths have these available as they may assist with the fitting.
You will be asked to ride in your saddle fitting session, please let me know if there is anything I ask you to do that you and/ or your horse is not comfortable with, safety for you and the horse is the most important thing.
If you are trialling any of my saddles you will need to have real leather stirrups leathers available, be wearing suitable breeches and leather riding boots, this is all to minimise the wear on the saddles.
I reserve the right not to proceed with a saddle fitting at any point if I deem the horse in need of any veterinary attention (illness/ lameness) or is insufficiently muscled in the back to take a saddle, the session fee will still be owed.
There is no charge for static fitting of additional saddles, if an additional dynamic assessment is requested time taken over the 1.5 hours allocated time (where available) will be charged at £15 per 15mins.
I am unable to service Flair saddles and certain other saddle brands where I do not have a dealer agreements, these include as Voltaire, Devacoux, Flair, Antares and CWD.
I am not able to giving second opinions on saddles fitted by other saddle fitters in ongoing disputes.
Riders, 16 and under must be accompanied by an adult.
I will need to see the horse ridden to fully assess dynamic saddle fit. There are some circumstances where this isn’t possible and a second review of the saddle fit should be undertaken within a specified period of time (further charges will apply).
Please make me aware of any transmissable equine illness on the yard or any safety concerns you have
Prices
Consultation fees are £75 per horse, allowing 1.5 hours per session, follow up sessions may be offered at £55 if needed within 2 months of a full price consultation for remedial reasons or for checks on a newly fitted saddle.
Additional travel fees may apply.
Fitting fees are not waived if a saddle is purchased.
Onsite flocking adjustment cost are dependent on degree of labour and materials = £20-£40
Gullet bars (where available) supplied and fitted = £35
Wintec/ Bates/ Arena risers = £12.99 per pair
Saddle width adjustments in the press machine = £30
Other fitting and saddle accessories may be available to purchase, please ask for individual pricing.
Discounts available for 4+ horses on the same yard
The Saddle Bank
Saddles accessed on your behalf via the The Saddle Bank will incur additional delivery and return fees depending on the number of saddles accessed (£25-£47.50 each way).
Saddles will be able to kept for a 5 day trial, the saddle will need to be paid for and full Saddle Trial Agreement terms (below) will apply.
New saddles need to be handled with care and any excessive wear on a new saddle may result in a reduction of your refund to reflect the new selling price as an ex demo saddle.
Purchasing a saddle on the day
You will be invoiced on the same day and payment is expected within 24 hours.
Ordering a saddle (excluding saddles from The Saddle Bank)
Orders require a minimum 50% deposit, you will be invoiced the same day for a BACS transfer, as soon as payment is received your saddle will be ordered.
Delivery charges from the supplying saddle company to myself may apply and will be passed on to you, these are normally £25.
Once I have received the saddle from the supplier you will be invoiced for the remaining 50%, once payment is cleare you will be booked in for your delivery and fit session.
For new saddles ordered over £1000 the delivery from myself and fitting session will be free of charge, for new saddles under £1000 the session will be £27.50. Travel charges, fitting accessories and adjustment fees may apply.
Liability and Risk
While every effort is made to ensure the safety and suitability of saddles, customers acknowledge and accept the inherent risks associated with horse-related activities.
Bryony Burt Equine is not liable for any injuries, damages, or losses incurred to horse or rider during or after the saddle fitting process.
If any saddles are damaged on a saddle fitting appointment by an out of control horse the owner may be liable for the cost of or for repairs to a saddle.
Cancellation Policy
Sessions cancelled less than 48 hours prior to the allocated session day will incur a £25 cancellation fee unless the space can be filled.
Sessions cancelled less than 24 prior to allocated session day will incur a £50 cancellation fee unless the space can be filled.
Sessions cancelled (inc. forgotten and no shows) the same day to the allocated session day will occur a 100% cancellation fee.
Two short notice cancellations (less than 48 hours), will enforce session pre-payment at the time of booking to confirm your booking.
Invoices
Invoices must be paid within 24 hours please. Please use your invoice number as your reference.
Unpaid invoices will be issued with 2 reminders, overdue invoices for an excessive period will have the debt referred to and collected by an official debt collection agency.
Saddle Fitting Disclaimer, Limitation of Liability & Exclusion of Consequential Loss
This ensures client understanding regarding advice given on saddles fitted or sold
All saddle fitting assessments, advice, adjustments, and recommendations are provided based on the condition of the horse, rider, saddle, and circumstances observed at the time of the appointment only. Saddle fit is inherently variable and subject to change due to factors beyond the control of the saddle fitter.
Such factors include, but are not limited to: changes in the horse’s weight, musculature, posture, soundness, movement, fitness, behaviour, management, training regime, workload, or veterinary status; changes in the rider’s weight, balance, position, ability, or riding style; alterations to tack, pads, girthing, or saddle configuration; and environmental or seasonal influences.
Accordingly, no guarantee is given or implied that a saddle deemed suitable at the time of fitting will remain suitable in the future. The saddle fitter shall not be held responsible for changes in saddle fit, performance, comfort, or behaviour occurring after the appointment where relevant variables have changed or were not apparent at the time of assessment.
To the fullest extent permitted by law, the saddle fitter accepts no liability for any indirect or consequential loss, including but not limited to loss of use, loss of earnings, loss of competition opportunities, training disruption, veterinary or remedial costs incurred after the fitting, or any associated financial loss arising from reliance on the advice given beyond the time of assessment.
All advice and recommendations are provided in good faith and in accordance with professional training and experience, but do not constitute a veterinary diagnosis or guarantee of outcome. Nothing in this disclaimer excludes or limits liability for death or personal injury caused by negligence, or any liability which cannot be excluded under applicable law.
By engaging saddle fitting services, the client acknowledges and agrees that responsibility for ongoing monitoring of saddle fit and the horse’s welfare rests with the owner/rider between appointments, and that regular reassessment is recommended, particularly following any change in condition, performance, workload, behaviour, or management.
Saddle Trial Agreement
This outlines the agreement between Bryony Burt Equine and the Client should they wish to take a saddle on trial.
Client Information Recorded: Name/ Address/ Phone/ Email
1. Purpose of Agreement
This agreement allows the Client to take the below-described saddle on trial for fitting and evaluation purposes to ensure suitability of the saddle.
Saddle information recorded: Brand/ Model/ Further Details
2. Trial Period
The saddle is loaned to the Client for a set period with a pre-agreed return method.
The saddle must be returned by the agreed date unless the client confirms in writing that the saddle is suitable for their need and are retaining the saddle, this will constitute confirmation of purchase. If not returned on time and no alternative arrangement has been made, the saddle will be assumed to be being retained by the Client and effective of purchase of the saddle, and the full amount paid for the saddle will be retained by Bryony Burt Equine.
Trial details recorded: Trial start date/ Trial end date/ Method of saddle return
3. Client Responsibility
The Client agrees to take full responsibility for the saddle during the trial period. This includes responsibility for any loss, theft, or damage (including water damage, scratches, tears, or broken trees) while in the Client’s possession. The Client agrees to ensure the saddle is kept clean, dry, and stored safely when not in use, and returned in the same condition as when received.
The Client will pay for the saddle value in full prior to commencement of the Trial, if the saddle is returned within the conditions of this Trial Agreement the Client will be refunded the full amount once the saddle has been taken in hand by Bryony Burt Equine.
If the saddle is lost, stolen, or damaged, the Client agrees Bryony Burt Equine will retain the money paid for the saddle.
The saddle will be photographed for condition prior to the trial, saddles returned with excessive wear (e.g. new scratches or marks) that reduce the value of the saddle may have the relative amount deducted (£30-£300 depending on degree of wear) from the monies refunded to the client on return of the saddle.
Information recorded: Saddle value
4. Use of Saddle
The saddle is to be used only by the Client on their own horse(s) for the purpose of trial and fitting. It must not be lent, sold, or altered in any way during the trial period.
By signing The Saddle Trial Agreement, the Client confirms they have read, understood, and agreed to the terms of this Saddle Trial Agreement.
Information recorded: Client Name/ Date/ Signature
Right To Cancel
This outlines your rights regarding returning products after purchase.
Right to Cancel Information
You have the right to cancel your contract with us pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Please note that no statutory cancellation rights apply to goods that are custom order and we do not accept cancellations for custom order items unless production of the item has not yet begun.
For non-custom orders you have the right to cancel this contract within 14 days without giving any reason. The cancellation period for non-custom order items will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.
Address: Bryony Burt Equine, Crowcombe Heathfield, Taunton, Somerset, TA4 4BS
Email to: hello@bryonyburtequine.co.uk
To exercise your cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding any costs of delivery & return postage. Any services provided in conjunction with the sale of this product, such as saddle fittings and saddle adjustments, are non-refundable.
If you have received the goods before you cancel the contract you must send the goods back to our contact address at your own cost and risk without undue delay and, in any event, not later than 5 days after the day on which you informed us you were cancelling the contract.
We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied. Costs incurred for damage or cleaning are: saddle cleaning £10.00, washing dirty saddle covers £5.00, scratches, scores, dents, broken leather, marks £30-£300.00 depending on the degree of damage.
We will make the reimbursement without undue delay, and not later than—
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We will withhold reimbursement until we have received the goods back.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
MODEL CANCELLATION FORM
To: Bryony Burt, Denzel Cottage, Crowcombe Heathfield, Taunton, Somerset, TA4 4BS
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
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Ordered on (date):
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Name(s) of consumer(s):
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Address(es) of consumer(s):..……..
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Signature of consumer(s):
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Date:
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